- Adopt the user’s perspective
For a truly accurate picture of how a user experiences your site, you need to monitor web site performance wherever users are across the globe. Monitoring the performance of your Web site solely from within your enterprise will never provide a true picture of how your users experience the site. A user’s experience depends on a complex system of interconnecting Internet communications – third-party advertising and content providers, content distribution networks, and much more—and all of those elements lie beyond your company’s firewall. Differences in access speeds and networking technologies can result in significant differences in user experiences. The only way to capture how users experience a transaction is to monitor website and transaction performance from where they live.
- Monitor the entire transaction
Even simple transactions, such as submitting a request for product support, can involve clicking through two or three pages. And each page might perform a number of transactions, such as dynamically loading content or images. Knowing that a transaction failed somewhere in the process is not good enough. You need end-to-end details so you can pinpoint problems and repair them quickly.
- Reduce complexity
Managing a Web site with multiple transactions is difficult enough. The solution that monitors those transactions should simplify IT tasks, not make them more complex. You need to be able to get up and running fast and have intuitive, straight-forward ways to monitor transactions on an ongoing basis.
- Instill credibility
Transaction monitoring solution must be accurate and credible. You have to be able to rely on the monitoring solution to help you determine whether a problem exists, where it exists, and whether you should spend valuable time and money to fix it. You need to know that measurements are due to real problems, not due to a fault or variability in the web monitoring solution itself.
Transaction monitoring services adopt the user’s perspective and provide broad-based measurements from representative, stable locations outside of organizations. They offer an end-to-end view of online transactions to identify potential problems anywhere in the process. These services are also easy to use so that administrators can concentrate on fixing problems. And they are accurate, credible services that
organizations can count on.