In the mobile environment if you want to understand the true end-user experience when running checklist for mobile monitoring success simple monitoring is not enough. A successful mobile monitoring plan entails an entire strategy, including the following elements:
●Make sure your monitoring solution comes from a company you trust —one with many years’ experience providing true mobile monitoring.
●View active measurements through an intuitive Web portal interface.
●Trend the performance and availability of mobile content, services, and applications across different devices,networks, and locations.
●Benchmark your performance against your competitors.
●Receive customized real-time alerts.
●Use diagnostics to troubleshoot and resolve issues.
●Integrate with your mobile operations center.
●Feed mobile performance and availability data to your own software analysis tools. native applications, Keynote MDP is the best solution offering real-device monitoring.
●If you want true end-user performance monitoring, Keynote MWP over Air is the best solution. Other solutions provide results that can be misleading under a variety of critical conditions.
●If you only need availability monitoring of your back-end systems, Keynote MWP is a cost-effective solution.
Where in the world are your customers today? Are they at home, at work, or somewhere in between? At a soccer game? The gym?
And what about your employees? Are they at a customer site? In an important meeting in a company hallway? Or working from home today?
It’s nothing new that customers and employees are all over the place and on the go with mobile or tablet. They’ve got their e-mail in their hand while they’re waiting in line at the grocery store, and the company price list on their iPad while they’re sitting across the desk from a prospect.
Companies may now recognize the compelling need to reach customers and employees through mobile apps, but getting those apps built, tested, and to market is a new and complex challenge. Mobile is a many times more fragmented ecosystem than the desktop environment. Existing, “traditional” software development protocols need to be adapted; more importantly, mobile requires an entirely different set of quality assurance and performance protocols.
Rather than testing software in a single operating system environment, mobile apps requires development and mobile testing for as many as five OS platforms — iOS, Android, BlackBerry, Windows, and Symbian. Complicate that further with a multitude of devices, each with its own form factor and display characteristics, add in the nuances of various cellular carriers both domestic and international, and you have a test scenario sure to send even the most sophisticated IT department reaching for the aspirin bottle.
It doesn’t have to be such a headache, though. An effective, expeditious alternative is to go outside and utilize independent testing and monitoring partners that already have mobile infrastructures in place. The partner then becomes responsible for procuring the handsets and other devices, and establishing the carrier contracts in various geographies, typically on a scale far broader than would be realistic for an in-house department to manage. Such outsourcing is the direction the market is taking. International Data Corporation projects worldwide testing services to grow more than 15% a year through 2015, from a total spend of $9.4 billion in 2010 — and mobile applications are a fast-growing part of that total.4
Source : keynote.com
Traditionally, web performance measurement efforts have focused on download times as the key metric as content was the focus for customers. As Web 2.0 applications added collaboration and social networking features, there is a supply of user generated content. To ensure the quality of user experience, there is a necessity to measure and report upload performance.
Some of the things that need to be considered separately from that of web application content are streamed audio and video. This is because the delivery infrastructure and the internet protocols it uses are different. There need to be dedicated streaming agents that can measure the customer experience for applications having streamed content as a significant component.
A growing trend for companies is to create mobile versions of web applications to support the growing hand-held device community. Due to the plat form and content differences involved, the mobile application performance testing and monitoring must be tracked and managed separately from that of web users.
Mobile monitoring a real target device will clearly provide the most accurate information about end user experience which also comes with a relatively high cost. Nevertheless, sometimes real device monitoring is the only choice. For example, the growing popularity of smartphones has led to a growing market for native applications residing on a device.
Accurate mobile testing on the functionality of native applications, monitoring performance on real mobile devices is the only solution. Companies building applications for popular smartphone platforms for Apple, Android, BlackBerry, Nokia, Palm, and others need to track what happens when their applications are downloaded and installed on a specific smartphone and are interacting with various device components such as the operating system, touch screen, or camera.
Emulated mobile device monitoring is well suited for websites and services that are accessible by a broad range of mobile devices. These devices range from simple-feature phones to sophisticated smartphones.
Read More on Mobile Monitoring.
There are a few aspects of mobile testing that you will need to consider with respect to real devices. Real handsets are not designed with testing in mind. With limited processing power and storage, the handsets do not allow on board diagnostic software to be loaded, hence they lack instrumentation. Recording protocols going back and forth between the application and the mobile device will not be an option that we will be able to do and this will be a limitation. Hence, we will not be able to isolate problems and make corrections.
The emulators run on more powerful PCs and servers, they are integrated to capture detailed diagnostics and run through client and server at various levels of the stack. When there is an application fault, you can isolate and take a corrective step for the problem. Emulated devices are cost effective; a single platform with frequent updates of devices profiles can be used to test every device on the market.
Know more about Mobile Device Simulator.
When you need a mobile monitoring solution reflecting true user experience, make sure of the pointers below:
● Does this accurately measure response time on the route taken on a mobile network to the target Web server?
● How do I download content that has been added by the mobile operator in-stream during Web content download to accurately represent the end user experience?
● Can I ensure that I’m downloading the exact content served by the Web server depending on the requesting device?
● Does this solution capture the multi threaded behavior of a mobile browser for specific requesting devices?
When you need to check the availability of your pure content and want to view it over the network, make sure you ask:
● How do I accurately measure only the availability of my mobile Web content, bypassing the mobile operator?
When you want to make sure that your native apps are providing a specific end-user experience, make sure you ask:
● Does this measuring and monitoring process run its tests on real target devices?
When choosing a vendor to provide mobile measuring and monitoring technology, make sure that the vendor has the technology and the depth of resources to provide test results that reflect the true end-user experience. Educate yourself on the issues and technologies available before making a decision.
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