Web Monitoring

Web Site Monitoring and Performance Insights

The March Towards Mobilization

In 2012, nearly 150 million people worldwide brought their smartphones or tablets to work to use on the job — that’s nearly a quarter of all consumer-owned smart devices. Juniper Research projects that that number will more than double to 350 million personally owned, used-for-work devices by 2014.

Over half of businesses today are supporting workers’ mobile preferences by making line-of-business apps available on their devices. And 90 percent of Fortune 500 companies are deploying or testing iPads (Source: Tab Times). SAP itself has put 20,000 iPads and 40,000 iPhones into the hands of its own workers.

Worksoft recently surveyed 500 SAP clients about their plans for mobile. “One question we asked is if they expected their business to use more mobile technology in the next 12 months,” says Reiner Musier, Worksoft’s chief marketing officer. “Seventy percent said yes, they would be growing their investment in mobile technology.”

It’s predicted that by 2013, 1.2 billion workers will use mobile technology — personally- or company-owned — on their jobs, and that enterprise mobile data traffic will double in each of the next two years.4 From 2011 to 2016, mobile data traffic is projected to grow 18-fold.(Source: Mashable)

“There are certain areas where they are jumping on faster than others,” says Chief Technology Officer Shoeb Javed of Worksoft, a leading supplier of testing solutions for SAP clients and other mid- and large-size enterprises. “In the SAP BusinessObjects solutions and other analytics solutions, a lot of customers have adopted mobile versions. They use them from their iPad as well as phones and so on.”

Related Links

Optimize End User Experience For Mobile Devices

Mobile Web Optimization – How It Works

Mobile Internet Testing Environment

August 21, 2013 Posted by | Mobile Quality | , | Leave a comment

Why should you optimize your mobile site for the holidays?

A study from Comscore revealed that 4 out of 5 of the US’s ~86 million smartphone users accessed retail content on their smartphone during July 2012.

Many smartphone users check pricing and deals on their phones even while visiting a physical store. If your site is fast and responsive, you could win new customers or solidify relationships with current users. While mobile shoppers love apps, mobile web enables them to search new sites quickly and efficiently during sales.

Assuming you have a mobile-friendly site, here are few questions to ask to ensure a smooth holiday shopping experience:

1. What is weighing down your site?
2. Are you taking advantage of holiday opportunities?
3. Do you load test and monitor the site regularly?
4. The final question remains: Is your mobile site ready for the holidays?

Related Articles:

1. Improving Web Performance

2. The challenge of keeping up with customers on the go

3. Web Performance and Third Party Content

October 29, 2012 Posted by | Web Monitoring, web performance | , , , , , | Leave a comment

The challenge of keeping up with customers on the go

Recent web traffic analysis shows that many Social Retailers are getting an enormous amount of traffic from mobile devices.  In the case of LivingSocial, they’re getting more traffic from mobile than the desktop.  Breaking down mobile traffic between the apps and the mobile web, the web is preferred over apps nearly two-fold.  This affinity of LivingSocial users for mobile websites is in line with general mobile retail shopping preference finding revealed in a recent Keynote Mobile Study.

So it would stand to reason that LivingSocial is doing everything possible to maximize the performance of their websites on mobile devices (smartphones and tablets).  Yet, looking at results in the Keynote Startup 3-Screen Index, their performance isn’t where you’d hope it would be.  On tablets the 43.9 second average response time of their site is downright painful, faring far worse than the average startup.

But the mobile challenge LivingSocial faces is ones other companies would love to have.  Their customers and prospects are actively seeking them out on mobile devices and with a few improvements, the company can quickly improve the mobile user experience. For smartphone users they’re delivering a clean, simple website designed in accordance to many mobile best practices.  However with 300 KB of content it is on the heavy side.  Trimming down the size of the site delivering fewer and lighter content could lead to faster downloads.

But the big question is: Why such is the site so slow for the iPad user?  Firstly, they’re delivering up to 2 MB of content with over 150 elements.  They aren’t consistently combining Cascading Style Sheets or JavaScript, have over-sized images and aren’t following other W3C best practices. 

Worse yet, they make the iPad user go through a 3 step registration process that isn’t required of smartphone users.  Mobile websites are important for all retailers because they’re far more discoverable than apps which require a download from an app store.  Three additional steps needed to get to a home page increases the likelihood of user abandonment.  Requiring upfront registration and collecting information is very common in Social Retail. But if fake information will get you to the destination, companies should weigh what’s gained in collecting junk data against the potential loss of real prospects.

Related Articles:

1. At what costs do mobile gaming sites stay competitive on performance?

2. Fast, Fun & Touch-Friendly: The New Rules For Tablet Websites

3. Web Performance, More than just Speed

September 3, 2012 Posted by | Uncategorized | , , , , , , , , , , , , | Leave a comment

Proof is in the Performance

The app has been put through its paces, revised and retested over and over, and now every effort to break it simply fails. Break out the champagne, it’s ready for release — but don’t celebrate too long. Because no app is ever ready to be left all on its own.

With websites, apps, basically anything in the online world, things can and will go wrong. There could be overload issues (because your app is so popular!), server issues somewhere in your network, unexpected usage patterns. Any number of things can dull the sparkle of your shiny new app today, tomorrow or six months from now. Constant vigilance is the key to happy users and a successful app.

That solution is monitoring. Perhaps not surprisingly, some of the same best practices for testing also apply to monitoring performance and availability, most notably, using real devices in real-life scenarios. How and what you monitor, though, is somewhat different from what you tested in the development phase.

Monitoring offers a similar public/private cloud choice as described above for testing. Keynote, for example, has a well-established infrastructure with a broad array of devices on different carriers in multiple locations around the world. An app owner can use this network for ongoing scheduled monitoring. Or, if security is a concern or if volume justifies it, Keynote will build a private cloud network with the devices and in the markets that matter most to the app owner. And with a private cloud, you have the luxury of doing more troubleshooting than you could do in a shared public environment, because you own all of the time on the devices. You can pause the application and monitoring script and interact with the app to see exactly what the end user sees and find out exactly what’s causing a problem.

Public or private, the key to an effective monitoring program is to find out quickly about problems before they become crises.

Read More @ http://keynote.com/benchmark/mobile_wireless/article_mobile_app_performance.shtml

December 21, 2011 Posted by | Mobile Monitoring, Mobile Quality, mobile testing | , , , , | Leave a comment

The Mobile Web: What Consumers Prefer

Unfortunately, if you are looking to consumers to help solve the app-or-website dilemma, they’re not going to be much help. Some demographic trends are fairly clear, but overall, consumer preference is not overwhelmingly in one camp or the other. Use cases drive many preferences. The same goes for developers and marketers.

A 2010 study by Keynote for Adobe Systems of 1,200 U.S. consumers found roughly equal satisfaction with app and browser experiences, and that users spend about an equal amount of time with each. Two-thirds expressed a preference for browsers when accessing media and entertainment and consumer products/shopping, though again, satisfaction in these categories was neck-and-neck for both websites and apps. Categories where users in the study showed a clear preference for apps were games, social media, maps and music.

Unfortunately, if you are looking to consumers to help solve the app-or-website dilemma, they’re not going to be much help. Some demographic trends are fairly clear, but overall, consumer preference is not overwhelmingly in one camp or the other. Use cases drive many preferences. The same goes for developers and marketers.

Read about Mobile monitoring and  Mobile device application testing with Keynote.

A 2010 study by Keynote for Adobe Systems of 1,200 U.S. consumers found roughly equal satisfaction with app and browser experiences, and that users spend about an equal amount of time with each. Two-thirds expressed a preference for browsers when accessing media and entertainment and consumer products/shopping, though again, satisfaction in these categories was neck-and-neck for both websites and apps. Categories where users in the study showed a clear preference for apps were games, social media, maps and music.

Read More at The Mobile Dilemma

 

November 15, 2011 Posted by | Mobile Monitoring, Mobile Quality | , , , , | Leave a comment

Mobile Testing and Monitoring to Ensure Quality of Web content and SMS services

The demand for enhanced mobile applications, content and services is growing. As a real-time on-demand mobile solution should ensure quality before you push out dynamic content and mobile Web services to live environments.

A mobile testing and  monitoring solution lets you test mobile content by quickly switching handset models, or carrier networks. This way you can cover more devices and networks all from your desktop.

You can test mobile Web content using advanced scripting engine to implement sophisticated test cases. This can be done over the internet or over live networks by quickly changing carrier profiles without having to leave your office.
These test cases can then be executed on a regular basis delivering instant results through one unified Web portal.

By mobile web monitoring and benchmarking performance and availability of mobile services down to each step of a transaction, you can ensure the quality of your subscribers’ mobile experience.

August 24, 2011 Posted by | Mobile Quality, mobile testing | , , , , , | Leave a comment

Web Performance Monitoring – From Traditional to a Richer Media

Traditionally, web performance measurement efforts have focused on download times as the key metric as content was the focus for customers. As Web 2.0 applications added collaboration and social networking features, there is a supply of user generated content. To ensure the quality of user experience, there is a necessity to measure and report upload performance.

Some of the things that need to be considered separately from that of web application content are streamed audio and video. This is because the delivery infrastructure and the internet protocols it uses are different. There need to be dedicated streaming agents that can measure the customer experience for applications having streamed content as a significant component.

A growing trend for companies is to create mobile versions of web applications to support the growing hand-held device community. Due to the plat form and content differences involved, the mobile application performance testing and monitoring must be tracked and managed separately from that of web users.

July 18, 2011 Posted by | Mobile Monitoring, web performance | , , , , | Leave a comment

Mobile Device Monitoring and Measurement

Mobile monitoring a real target device will clearly provide the most accurate information about end user experience which also comes with a relatively high cost.  Nevertheless, sometimes real device monitoring is the only choice. For example, the growing popularity of smartphones has led to a growing market for native applications residing on a device.

Accurate mobile testing on the functionality of native applications, monitoring performance on real mobile devices is the only solution. Companies building applications for popular smartphone platforms for Apple, Android, BlackBerry, Nokia, Palm, and others need to track what happens when their applications are  downloaded and installed on a specific smartphone and are interacting with various device components such as the operating system, touch screen, or camera.

Emulated mobile device monitoring is well suited for websites and services that are accessible by a broad range of mobile devices. These devices range from simple-feature phones to sophisticated smartphones.

Read More on Mobile Monitoring.

July 13, 2011 Posted by | Mobile Monitoring, Mobile Quality | , , , , | Leave a comment

Mobile Testing and Real Devices

There are a few aspects of mobile testing that you will need to consider with respect to real devices. Real handsets are not designed with testing in mind. With limited processing power and storage, the handsets do not allow on board diagnostic software to be loaded, hence they lack instrumentation. Recording protocols going back and forth between the application and the mobile device will not be an option that we will be able to do and this will be a limitation. Hence, we will not be able to isolate problems and make corrections.

The emulators run on more powerful PCs and servers, they are integrated to capture detailed diagnostics and run through client and server at various levels of the stack. When there is an application fault, you can isolate and take a corrective step for the problem. Emulated devices are cost effective; a single platform with frequent updates of devices profiles can be used to test every device on the market.

Know more about Mobile Device Simulator.

July 6, 2011 Posted by | Mobile Monitoring, mobile testing | , , , | Leave a comment

Mobile monitoring solution to reflect true user experience

When you need a mobile monitoring solution reflecting true user experience, make sure of the pointers below:

● Does this accurately measure response time on the route taken on a mobile network to the target Web server?

● How do I download content that has been added by the mobile operator in-stream during Web content download to accurately represent the end user experience?

● Can I ensure that I’m downloading the exact content served by the Web server depending on the requesting device?

● Does this solution capture the multi threaded behavior of a mobile browser for specific requesting devices?

When you need to check the availability of your pure content and want to view it over the network, make sure you ask:

● How do I accurately measure only the availability of my mobile Web content, bypassing the mobile operator?

When you want to make sure that your native apps are providing a specific end-user experience, make sure you ask:

● Does this measuring and monitoring process run its tests on real target devices?

When choosing a vendor to provide mobile measuring and monitoring technology, make sure that the vendor has the technology and the depth of resources to provide test results that reflect the true end-user experience. Educate yourself on the issues and technologies available before making a decision.

Read More on Mobile Monitoring

June 8, 2011 Posted by | Mobile Monitoring | , , , , | Leave a comment